Privacy Policy

1. Who we are

This website is operated by Casa Pregueira, part of the Refúgios do Centro brand, holding Local Accommodation License nº 123021, based at Largo Padre Dr. António Freire (Largo da Capela S. José), Lisboinha, 3240-596 Pousaflores, Ansião, Portugal. For any question about this policy, contact us at reservas@refugiosdocentro.pt.

2. What data we collect

When you fill in a contact or booking request form on this website, you may provide us with: name, email, phone number, requested stay dates, number of guests, and a message.

Important: this site does not have its own database where this data is stored long-term. If you choose to contact us via WhatsApp, your browser opens the conversation directly, with the message already filled in — we only receive your data if you actually choose to send that message. From that point on, the data lives in our WhatsApp Business conversation, managed directly by the host.

Guest reviews. On the Casa Pregueira page you can, if you wish, leave a public review (name, text and, optionally, city, country and a star rating). By submitting it, you expressly authorise the publication of your name and review on that page. Unlike contact and booking requests, these reviews are stored as files in the site's code repository (hosted on GitHub) and are only published after we approve them manually. The form is processed by Netlify. You may ask for your review to be corrected or removed at any time via reservas@refugiosdocentro.pt.

After-stay questionnaire and photos. After your stay we may send you the link to a private questionnaire (optional name and date, your opinion and what we could improve). The answers stay only on Netlify (Forms), for us to read, and are never published. If you send us photos, it is via WhatsApp; we only publish them on the website or social media if you say so expressly in the message, with the name you give (or without a name), and we remove them whenever you ask.

Newsletter. If you subscribe to our newsletter (via the site form or the sign-up pop-up), you give us your email address and, optionally, your name. Subscribing requires that you actively tick the consent box and only becomes active once you confirm your email. The list is managed by MailerLite. You can unsubscribe at any time via the link at the bottom of every email. You can also ask to be subscribed by ticking the newsletter box in the booking request (your email goes in the WhatsApp message) or in the review form (your email stays only in Netlify and is never published); we then add you to MailerLite ourselves.

House applications (Recommended Houses). If you fill in the application form on the Recommended Houses page, you send us your name, email, phone number, details and photos of the house and the terms you propose. This data is used only to assess the house and to talk to you about including it, based on your consent (given by ticking the box on the form). The form is processed by Netlify, which sends us an email notification.

3. What we use your data for

• Responding to information and booking requests;
• Managing communication related to your stay;
• Complying with legal obligations applicable to local accommodation in Portugal.

We do not use your data for marketing purposes without your explicit consent, nor do we sell or transfer it to third parties.

4. External services used on this site

This website loads resources from third-party services, which may process technical data (such as your IP address) according to their own privacy policies:

• Google Maps — to show locations on a map. The map only loads after you accept in the cookie notice or click “Show map”;
• WhatsApp — to allow direct contact with the host;
• MailerLite — to manage newsletter sign-ups and sending, only to those who subscribed. The sign-up pop-up and form only load after you accept in the cookie notice, and use Google reCAPTCHA to stop automated sign-ups;
• Cloudflare Web Analytics — aggregated visit statistics (pages viewed, country, device type), without cookies and without identifying visitors;
• Instagram (Meta) — the images of our latest posts, on the home page, are loaded from Meta’s servers;
• Open-Meteo — the weather forecast on the Casa Pregueira page and in the Guest Guide is requested by your browser from this service, without cookies;
• Netlify — site hosting and handling of the forms (guest reviews, after-stay questionnaire and house applications). It also stores anonymous click counts (for example, how many people opened the booking request or WhatsApp, per month, per page and by the kind of site the visit came from, such as Google or Instagram), with no personal data or IP address, and, for the Casa Pregueira Guest Guide, wrong code attempts for one hour, with the IP address turned into an irreversible code (hash), to stop guessing;
• GitHub — stores guest reviews (see section 2).

The site’s typefaces are hosted on the site itself — they are not requested from Google.

See the privacy policy of Google, Meta/WhatsApp, MailerLite and Cloudflare to learn how these companies handle your data.

5. How long we keep your data

Since there is no dedicated site database, any data you send us via WhatsApp is kept only within that platform, for as long as needed to manage your booking or request, and according to those applications' own retention policies. Approved guest reviews remain published on the Casa Pregueira page for as long as they are relevant, or until you request their removal. Newsletter subscription data stays in MailerLite until you unsubscribe. House application data is kept during the assessment and for up to 12 months after our last contact, or until you ask us to delete it.

6. Your rights

Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase or restrict the processing of your data, as well as to object to that processing and to request its portability. To exercise these rights, contact us at reservas@refugiosdocentro.pt. You also have the right to lodge a complaint with the Portuguese National Data Protection Authority (CNPD).

7. Changes to this policy

We may update this policy from time to time, particularly if we start using new tools on the site. We recommend checking it periodically.