Terms & Conditions

1. Purpose

These Terms and Conditions govern the use of the website refugiosdocentro.pt, operated by Casa Pregueira / Refúgios do Centro, holding Local Accommodation License nº 123021. By using this website, you accept these terms.

2. Nature of booking requests

This website does not process bookings or payments automatically. Any booking request sent through the form, WhatsApp or email is only an availability request, subject to manual confirmation by the host. A booking is only considered confirmed after our explicit reply.

3. Prices and stay conditions

The price of the stay is provided on request and may vary depending on the season and the number of nights. The check-in (from 15:00), check-out (before 11:00), minimum stay (2 nights; 2 weeks from November to May) and cancellation (free up to 30 days before arrival) conditions apply unless otherwise stated and confirmed in writing at the time of booking.

4. Content and intellectual property

The text, photographs and other content on this website are the property of Casa Pregueira / Refúgios do Centro or used with authorisation, and may not be copied or reused without prior permission.

5. Links to third-party websites

This website includes links to external sites (such as municipal councils, Valle D'Encanto, Booking.com, Airbnb or Facebook), provided for convenience only. We are not responsible for the content or practices of those sites.

6. Limitation of liability

We make a reasonable effort to keep the information on this website up to date and correct, but we do not guarantee the absolute accuracy of every detail (for example, real-time availability). If in doubt about availability or conditions, contact us directly before confirming plans.

7. Governing law

These Terms are governed by Portuguese law. Any dispute will be submitted to the competent Portuguese courts, without prejudice to the consumer's right to use alternative dispute resolution mechanisms. In the event of a consumer dispute, you may turn to CNIACC — the National Centre for Consumer Dispute Information and Arbitration, the alternative dispute resolution body with jurisdiction over the municipalities of Ansião and Alvaiázere. More information on the Portuguese Consumer Portal.

8. Complaints

A physical and electronic Complaints Book is available, as required by Portuguese law. You can access the electronic complaints book at www.livroreclamacoes.pt.

9. Contact

For any question about these Terms, contact us at reservas@refugiosdocentro.pt.